Your privacy, in plain words

1Who we are

Blueink Interactive Solutions is a language localization company. The website and services are run by Bridlan Services (OPC) Pvt Ltd, 4th Floor, SSPACIA Tower, Agrawal Complex, Chimanlal Girdharlal Road, Ahmedabad, Gujarat 380009, India. In this policy, "we", "us" and "Blueink" mean that company.

This policy covers our website, the instant quote form, file uploads, online payments, our careers and linguist registration forms, email, phone and WhatsApp contact, and the translation, subtitling, transcription, transcreation, content writing and testing services we deliver. By using the website or sending us your information, you agree to this policy. If you do not agree, please do not use the website; you can still contact us at projects@blueinki.com.

2What we collect

We collect only what we need to give you a quote, deliver your work, get paid, and run our business.

• Quote requests: your name, email address, phone number, company, the languages and subject area you need, the files you upload, and the word or minute counts we work out from them.
• Your files: documents, audio, video, subtitles and other material you send for translation or other services. These may contain personal information about you or other people.
• Orders and payments: billing name and address, tax details such as GST number, and payment status. Card, UPI and bank details are entered on Razorpay's secure payment page. We do not see or store your full card number or UPI PIN.
• Careers applications: your name, contact details, CV, work history, qualifications and anything else you choose to send.
• Linguist and vendor registration: your name, contact details, language pairs, subject expertise, experience, rates, and the business and tax details needed to pay you.
• Messages: emails, calls, WhatsApp chats and any messages you send through the website, including the quote assistant.
• Technical data: IP address, browser and device type, pages visited and similar data collected through cookies and standard server logs.

3How we use it, and why

We use your information only for the purposes below, and only after you have given us your consent or where the law allows it.

• To prepare quotes, count words, and answer your questions.
• To carry out and deliver the work you order, including quality checks.
• To take payment, issue invoices and keep the accounting records the law requires.
• To consider job and linguist applications and to pay linguists and vendors.
• To contact you about your order or request. We send marketing email or WhatsApp messages only if you have agreed, and every message tells you how to stop.
• To keep the website secure, prevent misuse, and understand which pages are useful.
• To meet legal obligations and to protect our rights if there is a dispute.

We do not sell your personal information. We do not use it for any purpose that is unrelated to the ones above without asking you first.

4Your files and confidentiality

Your documents are used only to deliver the work you ordered. We do not publish them, reuse them for other clients, or share them for any other purpose.

• Linguists are bound by confidentiality. Our in-house team and freelance linguists, editors and reviewers sign confidentiality terms before they receive any work. Each person sees only the files assigned to them.
• Our website counts words automatically. This is software that measures your file so we can quote you. It does not read your content for any other purpose.
• No public AI tools. We do not upload client files to public AI tools or use them to train AI models unless you agree in writing.
• Quality system. We follow a documented quality management system, certified to ISO 9001:2015.
• Special requests. If your material is highly sensitive, such as legal, medical or unpublished financial content, tell us when you request the quote. We can sign your non-disclosure agreement, limit who works on the project, and delete files on a schedule you agree with us.

ISO 9001:2015 certified. Quality Management System.

Please do not send us government ID numbers, bank account details or health records unless they are part of the document that must be translated.

5Who we share it with

We share personal information only where it is needed for the purposes in this policy.

• Linguists and reviewers who work on your project, under the confidentiality terms described above.
• Service providers that help us run the business: the providers listed in the table below. We check that they have adequate security, we restrict their access, and where possible we sign a data processing agreement with them. They may only use your information to provide their service to us.
• Authorities and advisers such as courts, tax authorities, auditors and legal advisers, where the law requires it or to protect our rights.
• A buyer or successor, if our business is ever sold or merged. We would tell you first, and the new owner would have to follow this policy.

Transfers outside India. Our clients and linguists are in many countries, and some of our service providers store data outside India. When your information is sent abroad, we use confidentiality terms and the providers' security controls to protect it to the standard described in this policy. If you have a requirement about where your files are stored, tell us when you request your quote and we will tell you what we can do.

6How long we keep it, and how we protect it

We keep information only as long as we need it for the purpose it was collected, or as long as the law requires. The bars show the longest time, out of 8 years.

When the time is up, we delete the information or make it anonymous. Backups are cleared on the normal backup cycle.

Security. We protect your information with encrypted connections (HTTPS), access limited to the people who need it, secure storage with trusted providers, and confidentiality terms for everyone who handles your files. No website or system is completely risk-free. If a breach affects your personal information, we will tell you and the authorities as the law requires.

7Cookies

The website uses cookies that it needs to work, such as keeping your quote together while you fill it in. With your permission, it also uses analytics cookies to show us which pages are useful. You can accept or decline the non-essential cookies in the cookie banner, and you can block cookies in your browser settings. The quote form may not work properly if all cookies are blocked.

8Your rights

You can ask us at any time to:

• tell you what personal information we hold about you and how we use it;
• correct information that is wrong or out of date;
• delete your information, unless we must keep it by law, for example invoices;
• stop using your information for a purpose you agreed to, by withdrawing your consent (this does not affect what we did before you withdrew it);
• name another person who can exercise these rights for you if you cannot; and
• respond to a complaint about how we handle your information.

Email projects@blueinki.com and tell us what you need. We may ask you to confirm who you are first, and we aim to reply within 30 days. These rights follow India's Digital Personal Data Protection Act, 2023. If you live in the European Union, the United Kingdom, Singapore, California or another place with its own privacy law, you can use the same contact to use the rights that law gives you, such as asking for a copy of your information to move to another organisation, or asking us to restrict or stop certain uses. We do not sell personal information, including under California law.

9Children

Our website and services are for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, please contact us and we will delete it.

10Links to other sites

The website may link to other websites, such as social media pages. We do not control them and are not responsible for their privacy practices. Please read their policies.

11Changes to this policy

We may update this policy when our services or the law change. The "last updated" date at the top shows the latest version. If we make an important change, we will say so on the website or by email.

12Governing law

This policy is governed by the laws of India. Any dispute about it falls under the courts of Ahmedabad, Gujarat, subject to any rights you have under the law of the country where you live.

Your use of this website is also covered by our Terms of Use.